Category Archives: Client Relationship Management

Even with the best intentions of creating a fantastic customer experience, sometimes businesses and their people commit to unrealistic deadlines. …

Recent dramatic events have prompted many organisations to switch a remote working environment for their teams.  With that comes a …

As a marketing consultant, businesses often call on my help to gain more enquiries and customers. Bearing this in mind, …

OK so you’ve got a valuable customer or client. They’re one your business really cannot afford to lose.  So how …